Frequently Asked Questions

Where do you deliver? 

We deliver anywhere within the M25 in London. 

How long will delivery take? 

Usually 3-4 days but please allow up to 7 days. 

Can I get a refund? 

If your Plant Pack is damaged, you can contact us to request a refund within 30 days of purchase. We can be reached at 

Can I amend my order?

Sure, please just email us as with your order number and your amends.

How do I care for my plants? 

Each product page has care instructions, but we're happy to help! Message us on instagram @plantpack__ or email us and we can answer any questions you might have.